Service Directory

There are a number of organisations that can provide support for people living with mental ill-health in Victoria. The following is a list of services that relate to health care, accommodation & respite, advocacy and legal support. These aren’t recommendations, just information! If you think the information is wrong, or that some further information should be available, please let me know.

Healthcare Services

Crisis Assessment and Treatment Team

These services operate 24/7 for urgent assessments and treatments. The Vic Health websiteprovides:

“These services operate 24 hours a day and provide urgent community-based assessment and short-term treatment interventions to people in psychiatric crisis. CAT services have a key role in deciding the most appropriate treatment option and in screening all potential inpatient admissions. CAT services provide intensive community treatment and support, often in the person’s own home, during the acute phase of illness as an alternative to hospitalisation. CAT services also provide a service to designated hospital emergency departments through an onsite presence.”

Lifeline: Crisis Support & Suicide Prevention

The site website provides:

“Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.”

Neami National

  • Ph: (03) 9481 3277
  • @:

“Neami National is a community-based mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals. We work in a positive framework and believe that recovery is an individual process, and that with the right kind of support a person can move towards a life that matches their own values.”

Mental Illness Fellowship

“Our primary purpose is to support people with mental illness and other psychosocial disabilities, their families and their friends in order to gain inclusion into communities; to create a home, get a job and build meaningful relationships. We provide this support through recovery, education and advocacy programs.”

Mind Australia

“Mind Australia offers a range of community and residential services in Victoria:

  • information and advice
  • personalised support services
  • residential services
  • dual disability residential services
  • family and carer services
  • group support services
  • care coordination services
  • Mind Recovery College
  • psychological services.”

Sane Australia

“Vision: Our vision is for Australia to lead the world in mental health within ten years.

Mission: Our mission is to help all Australians affected by mental illness lead a better life.

Our Work: SANE Australia pursues its Mission through three key areas of activity to promote a better life for all Australians affected by mental illness: Support, Training, and Education.”


headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds.

The service is designed to make it easy as possible for a young person and their family to get the help they need for problems affecting their wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services. “

Gender Specific Services


“MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues. Through our dedicated  counselling services, available through a range of modalities, MensLine provides:

  • A safe and private place to talk about concerns;
  • Confidential, anonymous and non-judgmental support;
  • Coaching and practical strategies for managing personal relationship concerns;
  • Relevant information and linkage to other appropriate services and programs as required.”

Women’s Mental Health Clinic – MAPrc

“The women’s mental health clinic provides tertiary consultation in the form of second opinions by expert psychiatrists and psychologists for women with a variety of psychiatric disorders. In particular the impact of hormonal changes and other reproductive factors are carefully considered in the management of mental illnesses”

McAuley Community Services for Women

“McAuley Community Services for Women provides much needed services for women and their children who are escaping family violence, and for women who are homeless…

Today, we offer three programs for women and their children to help them rebuild their lives:

  • McAuley House provides welcoming accommodation for women who are homeless or at risk of homelessness, and supports them on their journey towards independence.
  • McAuley Care provides 24-hour crisis accommodation as well as refuges for women and their children escaping family violence.
  • McAuley Works employment program helps women to secure meaningful employment and increases their ability to support themselves financially; and raises employer awareness of the impact of family violence in the workplace.”

The Centre for Women’s Mental Health: the Royal Women’s Hospital

“The Centre for Women’s Mental Health provides assessment and treatment for women who are current patients of the Women’s and who have a maternity, cancer or gynaecology problem as well as a mental health problem…

We provide a range of individual and group-based treatments for our patients in four key areas:

  • Mental health in pregnancy
  • Mental health in motherhood
  • Mental health and cancer
  • Mental health and successful ageing”

National LGBTI Health Alliance

“The National LGBTI Health Alliance is the national peak health organisation in Australia for organisations and individuals that provide health-related programs, services and research focused on lesbian, gay, bisexual, transgender, and intersex people (LGBTI) and other sexuality, gender, and bodily diverse people and communities.

We recognise that people’s genders, bodies, relationships, and sexualities affect their health and wellbeing in every domain of their life.”

Accommodation & Respite

Mind Australia

“Mind Australia provides four types of residential services from short to long stay services. Residential services are provided in a home like setting. These services are provided for people who require a residential environment to support them in addressing their recovery and wellbeing goals, due to their mental health issues or social circumstances. Our aim is to support each client to gain the confidence and skills to live independently in the community.”

Mental Illness Fellowship

“Doorway is MI Fellowship’s innovative and evidenced-based housing program for people with serious mental illness who are homeless or at risk of homelessness. It has been shown to support participants to lead more independent and healthy lives, with fewer hospital admissions and decreased reliance on specialised mental health supports.”

Haven South Yarra

“Haven South Yarra is special because it seeks to support the most marginalised in our society. The Haven units will provide long term housing for people living with mental illness and in doing so; create a sense of permanency and a home for life.”


Independent Mental Health Advocacy Service (IMHA)

  • Ph: 1300 947 820
  • Website:

IMHA provide a new service to mental health patients on a compulsory treatment order. Be sure to read their website to find out what kind of advocacy and support they can give you.

The Victorian Mental Illness Awareness Council (VMIAC)

  • Ph: 9380 3900
  • Website:

The Victorian Mental Illness Awareness Council is the peak body for consumers of mental health services in Victoria. If you have advocacy issues relating to your mental health service providers then give them a call.

Homeless Advocacy Service

“The Homelessness Advocacy Service (HAS) is the key advice and information service for consumers seeking or receiving assistance from any Victorian community-managed homelessness assistance or social housing service.”

Our Consumer Place

  • Ph: (03) 9320 6839
  • @:

“Our Consumer Place is a resource centre run entirely by people diagnosed with “mental illness” (we choose to call ourselves “consumers”). We provide information, training, support and advice to consumer-run groups and projects (or more specifically, “Consumer Developed Initiatives” (CDIs)). We also support what we call “consumer perspective,” recognising that the lived experience of “mental illness” provides a crucial source of insight that is of value and must be respected. We believe that we are part of an important cultural shift, towards valuing and respecting the lived experience of “mental illness.”

Legal Services

Legal Aid Victoria

  • Ph: 1300 792 387
  • Website:

If you have a mental health legal problem, legal aid are an appropriate first call.

Mental Health Legal Centre

  • Ph: (03) 9629 4422
  • Add: 98/102-104 Victoria St, Carlton VIC 3053

The MHLC provide free legal advice to people with lived experience of mental illness. Be sure to call during their available hours.

The Disability Discrimination Legal Service

“The Disability Discrimination Legal Service Inc (DDLS) is a statewide independent community legal centre that specialises in disability discrimination legal matters. We provide free legal services in several areas including information, referral, advice,casework assistance, community legal education, and policy and law reform.”

The Law Institute of Victoria

The LIV is a professional association for Victorian solicitors. They can help you get connected to legal services for your particular needs.